FAQs

How to choose the size of my Huaraches?

Our huaraches are very true to size and commonly fit well according to the US Sizes. Since feet are always different there could be the chance that you need a different size than what you normally wear in shoes. 

If you are a half size in your shoes, we commonly see that going up has shown the best results. i.e. If you a size 6 1/2", our size 7" shows to be a very good fit

 We have created below a chart that helps to identify what is your best size to wear our amazing Artisan Made Huaraches.

If my Huaraches are tight or big , can I exchange them?

Of course! but we recommend first to try the followig: 

If your huaraches are a little bit tight:

  • Use them a couple of times using socks. They will fit great after doing that :)

If they are too big:

  • You may try a size below
  • We don't carry half sizes but a full size will fit any foot size by stretching them a little bit.

If you still want an exchange after above recommendations the steps to follow are:

  • The item must be in the same condition that you received it. It must also be in the original packaging.
  • Send inside the package a note with the order number and the number you want your pair of huaraches
  • Send you item to: 26214 Scarlett Sage Lane Katy Texas US 77494 

 

 

Please don't forget the note! :)

We prepare, pack and ship exchanges without any costs for our great customers!

 

The huaraches are made of leather?

Yes, all our huaraches are made 100% of genuine leather.

 

Where these products are made?

All our products are made in México. We are a couple of Mexicans leaving and working in the Beautiful United States helping to build a better and greater relationship between both countries. Our store is a reflection of this permanent bond.

 

Can I return my items and request a refund?

Yes, we truly undertand that in some cases our items are not the best match for your style or wardrobe selection.

When returning items our terms of service apply as we try to maintain the lowest price  for the outstanding quality of our items.

You can always opt for exchange your items for any other item of our store and we are happy to prepare, pack and ship your exchanges without any charges but if a refund is the only option, we need to charge a $6 USD re-stocking fee to cover the costs of working in your items.

We know our catalogue of products has plenty of options and we are always looking for receiving a chance to send you a great item that you will love.

The address for returns is also 26214 Scarlett Sage Lane Katy Texas US 77494

 

When my refund will show in my account?

Our processing of refunds and charge reversal takes 2 or 3 weeks.

You will receive an email to inform that the card processor has initiated the refund and your money will show in your account a couple of business days later.

If the refund is not showing please contact us and we will support you nancy@ethnicheritagestore.com

 

Is Ethnic Heritage able to provide me a return label to ship back my items?

Our approach in Ethnic Heritage is to offer the lowest price for our items and also the lowest shipping rate. Because of this way to maintain our prices we are not able to provide return labels in any of our sales.

 We understand that some large retailers offer a return label in every purchase, its a complex decision since this ends up increasing the price for every customer even if you don´t use a return label at all.

 

Can I exchange my item for a diferent product?

Yes for sure! just considere the time frame indicated in our terms of service.

To make the exchange please read the following:

  • The item must be in the same condition that you received it. It must also be in the original packaging.
  • Send inside the package a note with the order number and the write which item you would like to 
  • Send you item to: 26214 Scarlett Sage Lane Katy Texas US 77494
  • Write to us to nancy@ethnicheritagestore.com  to let us know in advanced so we can set it up for you.

 

 

My purchase shows delivered in the USPS tracking page but I havent receive my items?

This happens quite frequently on weekends or holidays, USPS marks a shipment as delivered in their system and then they deliver your products on the next business day. Please don't panic if this happens, just wait a couple of business  days more and  they will deliver your products.

 

How can I know the status of my order?

You can click on our Order status lookup and just write your email and order number.  

Please considere that during spring and summer our orders backlog increases heavily, the tools helps you to see if we are still progressing with the manufacture of your items. 

 

When my items will ship?

We ask our customers to expect as average 1 week for delivery during all the year and in spring and summer we can take up to 3 weeks maximum.

Try to order in advance if you are planning to travel, we don't want mess up with some great and well deserve vacations plans :)

 

I put the wrong address and my items already shipped, what can I do?

We know that this can happen! The very best is that you pass by the USPS local office in your neiborhood, since the shipment is going with your name on it, they should route your package to correct the mistake in the address.

We can also support, so please reach out at nancy@ethnicheritagestore.com  if you see a discrepancy