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Frequently Asked Questions


How to choose the size of my Huaraches?

If my Huaraches are tight or big , can I exchange them?

The huaraches are made of leather?

Where these products are made?

Returns & Refunds

Can I exchange my item for a diferent product?

Is Ethnic Heritage able to provide me return label to ship back my items?

Can I return my items and request a refund?

Shipping & Order Status

My purchase shows delivered in the USPS tracking page but I havent receive my items?

How I can know the status of my order?

When my items will ship?

I put the wrong address and my items already shipped, what we can do?


How do I join to the reward program?

How do I earn points?

How can I redeem points?

Brand ambassador

Where do I join as brand ambassador?

What are the perks of been a brand ambassador?

What do you need from a brand ambassador?

Payment options

Which payment options de you have?